Repair Info

Operating System Reload

What an OS reload means for you and your machine

When a repair requires an OS reload this means that we have to reformat your items back to factory settings so all data and all programmes, including anti-virus software (even if it’s free) will need reinstalling.

What we can do for you

At Nerds HQ we will always strive to ensure a customer’s data will remain safe. We know that not everyone keeps sufficient back-ups of their data, and rely on their laptop or PC to keep precious files or photographs safe. So we always ask the question when booking in an item if data needs to be kept and in all cases, where the fault with the item doesn’t prevent it, we will always inform you that we are able to retrieve your data at an extra cost of £10.

What we can’t do for you

What we won’t be able to do is reinstall your programmes, it is up to yourself as the owner of the laptop to ensure that you kept the product keys of any purchases software. Our technicians will talk you through re installation, and make sure that you have all the information you require to make this process as seamless as possible.

Any free online software such as anti-virus software or your favourite web browsing application, will need to be downloaded and re installed following on screen instructions.

It is very important that you as the owner of the item in question and a customer of Nerds HQ understand the implications of an OS Reload before giving our technicians the green light to go ahead. Once we have received confirmation from yourselves Nerds HQ (Nerds in a Van Ltd) no longer hold any responsibility for any lost data or programmes.

Hard Drive Failure

When an item reaches around 3 years old it is common for you to start experiencing problems that are associated with a failing Hard Drive. It is crucial to get your item looked at when these issues start occurring, so your data can be retrieved and the disturbance to your machine is minimal.

Symptoms of a failing hard drive:

Warning message stating that Hard drive or OS cannot be found

Making loud clicking noises

Blue screening

Slow to start up

Freezing

Why does this occur?

Hard Drive is a mechanical component inside your machine, which has a disc inside that constantly turns. This means that over time the hard drive will wear away, much like the cam belt on a car and will require replacing during your machines lifetime.

What a failed Hard Drive means for you and your machine

When a Hard Drive fails it is highly likely that your data, operating system and programmes will go with it. Once a new hard drive has been installed it will be a new start for your machine, you will require an OS reload to restore the original licensed operating system or the new windows 10 upgrade; you will also need to put all your programmes back onto your item, such as anti-virus software and any version you own and lastly you can then transfer any backed up data back on to your machine.

What we can do for you

When your Hard Drive fails you simply need a new one, it is a very easy repair for our technicians and shouldn’t take too long, again reducing the disturbance to you and your machine. At Nerds HQ we are dedicated to our customers, we not only ensure that your item is in fully working condition, but also make sure you are aware of the all the options available to you. In the case of a failing Hard Drive we can provide you with an upgraded Hard Drive therefore maximising your speed and storage space. Or we can replace your Hard Drive with a Solid State Drive, which can greatly increase your machines specification, and increase its longevity. Solid State Drives are non-mechanical and hasn’t got any moving parts inside, its life span is much longer than that of a Hard Disc Drive. This is a very beneficial upgrade to your machine and one that we encourage customers to take advantage of whilst your item is in for repair with us.

Beyond Economic Repair

When our technicians have run a diagnostic on your machine and have pin pointed the issue, they will follow this up with a quote. If our technician feels that the parts required to fix the problem with your item outweighs the cost of your machine, they honestly tell you that its Beyond Economic Repair. At Nerds HQ we pride ourselves on our honest no nonsense approach so all through your journey with us, our nerds will remain honest and upfront and give you all the options open to you.

What this means for you and your machine

Unfortunately, this means that your machine is heading towards the tech graveyard and you will require a new one. At Nerds HQ we stock many refurbished machines to suit all requirements and budget, we may even offer you a price to part exchange your broken machine, as we harvest computer parts that will go on to fix other machines in the future.

What we can do for you

We can help you find the best specification laptop for your needs and will try our best to stay within your budget. If you purchase a refurbished machine from us, we can transfer your data over for you, so you will still have all your documents, photographs, and music on your replacement laptop.

What we can’t do for you

Unfortunately, all our items come without a version of Microsoft office. We do however stock Office home and student 2016, Office home and business 2016, and Windows 365 that can be purchased alongside your laptop at an additional cost.

All purchases come with a 6-month warranty provided by Nerds in a Van Ltd, terms and conditions of our warranty is available upon your request. An extension of 6 months can also be added to your warranty at an extra cost. Please ask a Nerd for more information.

Bloatware removal

Bloatware doesn’t have malicious intent the same as viruses do and don’t cause an immediate threat to you machine, but it can slow your computer down to a grinding halt. For example, skype immediately installs with compulsory windows updates whether you want it or not using up space on your Hard Drive and eating into your RAM, free anti-virus comes with bloatware and brand new laptops fresh from the manufactures even come with bloatware.

This bloatware takes up space on your Hard Drive and slows down the start-up time. But what is most damaging to your machine is that it takes up your RAM, as far as you are aware your only running Microsoft word, but unbeknown to you, you are also running every installed bloatware programme and this is why it taking so long to load are even preform simple commands.

What we can do for you

We can clear your machine completely of any bloatware that resides within your machine without your knowledge. By doing this we greatly increase the speed at which your programmes run just by freeing up your RAM to run what’s really important.

This is why at Nerds HQ we can remove bloatware when you purchase an item from us at your request, once the item is back to the bare bones you can then build up from this for a bespoke computing experience.

Malicious software (Malware) Removal

Although malicious software isn’t a virus in itself it can either make it easier for a virus to get in, or develop into a virus itself over time. This malware builds up even if you have anti-virus software. Our Nerds recommend bi-annual servicing of your machine, this reduces the risk of malware building up in your system, therefore allowing viruses through the front door and giving them access to your machine.

What we can do for you

We can check the quantity of malware on your machine and test it for any dormant viruses. By doing this we are creating a fault safety net, preventing viruses access to your machine.

Virus removal

When your computer starts acting out of the ordinary it is usually the work of a virus. Some viruses are fairly obvious as they stop access to the internet completely, others can go completely undetected until its cuts off the use of your keyboard. Whichever implications a virus causes for you it is crucial that you get the virus removed before it can render your item completely useless.

What we can do for you

Here at Nerds HQ we have a lot of experience in cleaning up machines, we remove all viruses, malicious software and bloatware to speed up your item. We can also recommend a reliable anti-virus software, as a reseller of BullGuard we have plenty in stock starting from basic to premium, providing you with the best protection to suit your requirements and budget. We can recommend ways to avoid potential viruses such as not opening emails from an unknown sender and not allowing access to something you don’t recognise.

Customers of Nerds HQ need to be aware that we, or your anti-virus software cannot be responsible for your activity online, once you give your machine permission to enter an unknown domain or give permission for something or someone to access your machine that you have immediately put yourself and your machine at risk and any free or paid for anti-virus software will step aside once you have given out permission.

Hardware repairs

As a laptop ages it is expected that some components will need replacing. Outer parts such as your keyboard or trackpad is very easily detected when a new part or repair is required. What is difficult to detect and diagnose is when inner components start to malfunction. Once we have looked at your item and diagnosed the part or parts that are at fault, we can then quote you with what type of hardware repair you will require.

What this means for you and your machine

When a new part is required this means that your item will very likely end up being taken to pieces, as many parts are located on the underside of your machine under the outer plastics. It is also common for us to come across other issues once we are inside your item. Our technicians are very good at keeping you up to date throughout your repair process, so if another issue arises we will be in touch with you immediately to inform you what that issue means and how it implicates your repair.

As with any other repair there is the risk that data or programmes may be lost during the repair process. We will recommend to you to back up your data and to make sure you have the original product keys for your programmes just in case an OS reload is required once your new part(s) have been fitted.

What we can do for you

Here at Nerds HQ we keep a stock of parts so we can turn around hardware repairs quickly and effectively. In the case that we haven’t got one we will locate a genuine part at the best price. Once we have the appropriate parts we will get those fitted, and fully tested to ensure that are fully functional.

What we can’t do for you

Unfortunately, we can’t cover any parts with our repair warranty that have provided by anyone other than Nerds HQ. We also can’t cover any parts that have been tampered with after fitting, if you are having issues with your new fitted part, please return your item immediately to Nerds HQ and we will endeavour to resolve this as quickly as possible

Customers of Nerds HQ need to be aware that we cannot be held liable for any damaged incurred to your newly fitted part after it leaves our premises. Any damage caused from dropping your item, or water damage will void our repair warranty.

Mainboard Repair

A mainboard repair may sound like a very serious issue to our customers but this simply means that a port or a small component that you are having trouble with, is situated upon the mainboard. If, for example, you are having a problem charging your item and the technician has tested the battery and charger and neither of those are causing the issue, it will be charging port that is at fault. This will then lead to a mainboard repair.

What we can do for you

Here at Nerds HQ we can efficiently repair your mainboard without causing too much distribution to the rest of your machine. Because this type of repair doesn’t require us to touch any software, the chance of data or operating system loss is minimal. However, we still recommend that you sufficiently back up all your data. We even keep stock of replacement main board so on the rare occasion that the mainboard as a whole is at fault and causing your issues, providing the replacement mainboard doesn’t cost more than what your machine is worth then this becomes an option.

What we can’t do for you

Unfortunately, we can’t cover any parts with our repair warranty that have provided by anyone other than Nerds HQ. We also can’t cover any parts that have been tampered with after fitting, if you are having issues with your new fitted part, please return your item immediately to Nerds HQ and we will endeavour to resolve this as quickly as possible

Customers of Nerds HQ need to be aware that we cannot be held liable for any damaged incurred to your newly fitted part after it leaves our premises. Any damage caused from dropping your item, or water damage will void our repair warranty.

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Nerds HQ is based in Cannock, Staffordshire

Nerds in a Van
Units 12-13 Shorade Business Estate
New Street, Cannock, Staffordshire, WS11 0DH